Refund policy

Refunds & Exchanges

Because our products are made to order, custom, or digital, including our art prints, wall art, blankets, beach towels, tote bags, and digital files, all sales are final. We do not accept returns, refunds, or exchanges for change of mind, incorrect size or option selections, or minor aesthetic variations as described below. Please review your order carefully before checking out.

Color, Texture, & Display Disclaimer

We make every effort to display the colors and details of our products as accurately as possible. However, actual colors, shades, and textures may vary slightly from the images on your screen. This is due to differences in monitor and mobile screen calibration, brightness settings, device features (such as night-mode filters or True Tone), and the natural characteristics of physical materials such as canvas, fabric, woven textiles, and paper stock.

Metallic, gold, and textured effects shown in our artwork are printed reproductions unless a product description states otherwise. Room settings and lifestyle images are digital mockups shown for illustration only and may not represent the exact size, scale, or appearance of the product.

Minor variations in color, shade, or texture between the digital preview and the physical item are normal and are not considered defects.

Digital Artwork Purchases

All digital download sales are final and cannot be refunded or cancelled once the download link has been generated or delivered. Please make sure the file format and specifications are compatible with your software or device before purchasing.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a clear print or manufacturing defect, or is not the item or size you ordered, please email us at MoArtDesigns1@gmail.com within 14 days of delivery. Examples of covered issues include tears or damage in transit, cropping errors, and peeling or cracking canvas.

Please include your order number and clear photos of the issue, including the packaging if the item was damaged in transit. If your claim is approved, we will send a replacement or issue a refund, at our discretion.

Shipping, Delays, & Lost Packages

We ship within the United States only. Please make sure your shipping address is complete and correct at checkout, as we are not responsible for packages returned or lost due to an incorrect address. Delivery times are estimates, and carrier delays are outside our control. If your tracking shows delivered but you haven't received your package, please check with neighbors and your local carrier facility, then contact us within 14 days so we can help look into it.